Consumer Loan Collection Service

Consumer loan lending is a popular product offered by local banks and money lenders. The Hong Kong Monetary Authority and the Licensed Money Lenders Association have issued code of practice and guidelines on debt collection outsourcing. UCM has been complying with all the rules and regulations. Our professional team works under our stringent workflow management  and is supported by our fully computerized collection system to deliver a satisfactory recovery result.

 

 

 

 

UCM Collection System contains the following key functions to improve collection efficiency, enhance system security and facilitate management review:
 

•Collection team hierarchy set-up
•Access right control
•Individual collector call queue
•Collection progress input
•Demand letter action
•Visit scheduler
•Suggest customer enquiry (check up-date balance; discount request; instalment payment etc.)
•Management review and comment
•Complaint alert
•Retrieve collection progress report
•MIS

 

Discovering your needs